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Frequently Asked Questions​

We hate guesswork as much as you do. Here is everything you need to know before we get to work.

No hidden fees, no long-term contracts, and no gatekeeping—just honest answers about how we operate.

General Questions

We’re a remote cloud agency specializing in digital marketing and website management. We aren’t your typical full-service branding agency or just another marketing company. Instead, we help B2B companies grow by providing three tailored services designed to solve the biggest roadblocks to scaling a business online.

Getting started is simple! Reach out via our Contact Page and fill out a quick project inquiry form. From there, we’ll schedule a discovery call to learn about your goals, discuss your needs, and see if we’re the right fit to work together.

While our approach adapts to the specific service, our core workflow follows four clear steps:

  1. Discovery: Learning about your brand, audience, and core objectives.

  2. Strategy & Planning: Building a clear, actionable roadmap to hit your goals.

  3. Execution: Bringing the strategy to life through design, development, and marketing.

  4. Review & Delivery: Refining the work together to ensure you’re 100% satisfied with the results.

We believe in proactive, transparent communication—you’ll never be left wondering where your project stands. Depending on your service and package, we keep you updated every step of the way via email, WhatsApp, and scheduled video calls.

Absolutely! Flarefolks may be a new agency, but the people behind it are industry veterans. Our team brings decades of collective experience in branding, web design, and digital marketing, having worked with businesses of all sizes. To see a curated portfolio of our past work, simply contact us here.

We keep things straightforward and stress-free. If something isn’t hitting the mark, let us know—we’ll discuss the feedback, make revisions, and get it right. If we’re still not the best fit for each other, you aren’t locked into a long-term contract. Because we bill monthly, you can simply discontinue services before the next billing cycle.

Note: Project closures vary slightly depending on the specific service provided. Please refer to our individual service faq sections for exact details.

Payment Related Questions

We charge a simple, flat monthly rate for each of our services—and we offer bundled discounts if you sign up for more than one! You just pay month-to-month, and we get straight to work. There are no long-term contracts or massive upfront retainers required. Just transparent monthly billing that you can discontinue at any time to cancel your services.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure international bank transfers via Skydo and Wise payment gateways.

Because we operate on an accessible, month-to-month model without locking you into long-term contracts, we do not offer refunds for services already rendered. Instead, you have the flexibility to cancel at any time simply by discontinuing payment before the next billing cycle. That said, we’re confident that once we start working together, asking for a refund will be the last thing on your mind!

Yes! Our pricing is completely all-inclusive, covering all applicable taxes and payment gateway charges. What you see is what you pay—no hidden fees or surprise expenses.

Absolutely. We generate and email official invoices to you for all ongoing services for your accounting records.

Digital Marketing

We help businesses grow online through SEO, social media marketing, paid advertising, content marketing, email campaigns, website optimization, and performance tracking. Every strategy is customized to your business goals.

Paid advertising can generate leads within days, while SEO and organic marketing typically take 3–6 months to show significant growth. We focus on building sustainable, long-term results.

We work with startups, small businesses, and established brands across various industries. Whether you’re launching a new business or scaling an existing one, we create strategies that fit your needs.

Yes. You’ll receive transparent monthly reports with key metrics, campaign performance, insights, and recommendations so you always know how your marketing investment is performing.

On-demand Design​

It is a flexible, subscription-based design service. Instead of paying per project or hiring full-time in-house staff, you pay a flat monthly fee to cover all your design needs. You can submit as many requests as you’d like, and our team will systematically work through them one by one.

Our On-Demand Design plan focuses primarily on high-impact assets that fuel your marketing and website growth! You can request:

  1. Content & Resources: Whitepapers, e-books, blog graphics, and case studies/success stories.

  2. Web & Conversion: Landing pages, forms, email templates, and CRM automation visuals.

  3. Social & Video: Social media graphics, paid ad creatives, animated videos, and Reels.

  4. Premium Print Assets: High-end corporate books that you can print and gift to clients to build trust and strengthen relationships.

  5. Interactive Lead Magnets: Leveraging our technical collaborations, we can also help you design and build custom calculators, surveys, and mini-apps to capture leads.

Yes. Upon request, we will deliver the original, editable source files (Figma, PSD, AI, or INDD) alongside your final exported formats (PNG, JPG, PDF, etc.).

You do. Once a design is completed and delivered to you, you own 100% of the intellectual property rights to use the artwork however you see fit.

Creating a complete, from-scratch brand identity is a highly strategic, foundational process that is typically best handled as a standalone project rather than through an on-demand queue. Depending on your specific requirements, we can either take this on as a custom project ourselves or collaborate with one of our specialized branding agency partners.

We keep departures simple and professional. Once you cancel your plan, we will bundle and transfer all the design work—including all final assets and editable source files—that we have created for you up to that date, ensuring a smooth and clean handover.

Hassle-free WordPress site​

We handle everything from start to finish. Our team manages the technical setup, custom design, development, plugin configuration, and security optimization—so you never have to touch a single line of code or worry about back-end maintenance.

We provide high-performance cloud hosting (via Hostinger), along with industry-leading tools like premium page builders (Elementor or Bricks PRO) and enterprise-grade security (AIOS Pro). However, we strongly recommend that you register your own domain name, as it is tied directly to your legal business identity. Of course, we are always here to guide you through the domain registration process if you need a hand!

100%. Every website we build is fully responsive and mobile-optimized, ensuring it looks stunning and functions seamlessly across all desktops, tablets, and smartphones.

Yes! We build our sites using intuitive, user-friendly page builders. Upon launch, we provide a brief training session and personalized video tutorials so you and your team can easily update text, images, and content on your own without needing to rely on a developer.

Yes, ongoing WordPress care is built directly into this plan. We handle regular plugin updates, weekly backups (plus immediate automated backups whenever major site updates occur), proactive security monitoring, and continuous uptime checks to keep your site running smoothly and securely.

Because we actively monitor and maintain your website, we can resolve issues rapidly. If anything goes wrong, we immediately step in to restore your site from the most recent clean backup with minimal downtime, coordinating directly with our hosting support partners to get you back online fast.

We include foundational technical and on-page SEO with every build. This means your site structure, loading speed, mobile responsiveness, and meta tags are aligned with Google’s best practices from day one. For ongoing search ranking growth and traffic acquisition, we recommend pairing this with our specialized Digital Marketing services.

Absolutely. Whether your site needs a modern visual facelift or a complete structural overhaul, we can redesign and re-engineer it while carefully preserving your existing domain authority and SEO rankings.

No, we specialize exclusively in websites for B2B companies and service-based brands. Our focus is on lead generation, brand authority, and showcasing complex products or services, which fall outside the scope of traditional transactional e-commerce platforms.

Timelines depend on the complexity, functionality, and size of the project. However, a standard, high-converting informational B2B website typically takes between 3 to 5 weeks from kickoff to launch.

“Can’t find the answer you’re looking for? Reach out to our team—we’re always happy to chat!”

Ready to scale your business?